Effective Date: [January 2025]

At SUFURIDE, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use the SUFURIDE App and related services. By accessing or using the SUFURIDE App, you agree to the terms of this Privacy Policy.

1. Information We Collect

To provide you with the best possible experience on the SUFURIDE platform, we collect different types of information:

  •    Personal Information: When you register as a rider or driver, we collect personal information such as your name, phone number, email address, and payment details.
  •   Location Data: We collect location data to match riders with drivers, track rides in real time, and calculate accurate fares.
  •    Device Information: We collect information about the device you use to access the SUFURIDE app, including device type, operating system, and app usage data.
  •     Ride Details: We collect information about your trips, including pickup and drop-off locations, trip duration, and fare amounts.
  •   Payment Information: We may collect payment-related information, such as credit or debit card details, to process payments for services rendered.

2. How We Use Your Information

We use your information for the following purposes:

  •   To Provide Services: To facilitate your use of the SUFURIDE platform, including booking rides, processing payments, and ensuring smooth transactions between riders and drivers.
  •   Customer Support: To respond to your inquiries, resolve issues, and provide assistance when needed.
  •    Improve Our Services: To enhance your experience by analyzing usage patterns and app performance, as well as making improvements based on feedback.
  •   Communications: To send you important notifications regarding your account, services, promotions, and updates about the SUFURIDE app.
  •       Legal Compliance: To comply with applicable laws and regulations and to enforce our terms of service.

3. Sharing Your Information

We may share your personal information in the following circumstances:

  •    With Service Providers: We may share information with trusted third-party service providers who help us run our business, such as payment processors and analytics providers.
  •    With Drivers and Riders: As part of the service, we share necessary information (like your name, phone number, and location) with drivers when you request a ride. Drivers also share their information with riders.
  •   For Legal and Security Reasons: We may share your data if required by law or to protect our rights, safety, or the safety of others.

4. Data Security

We take the security of your personal information seriously. We use industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure. However, no method of data transmission over the Internet is completely secure, so we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

You have certain rights regarding your personal information:

  •     Access and Correction: You can request access to the personal data we hold about you and request corrections if any data is inaccurate.
  •     Data Deletion: You may request that we delete your personal data, subject to legal and contractual obligations.
  •    Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the instructions in the message or contacting our support team.
  •    Location Services: You can disable location tracking on your device at any time, but this may affect the functionality of the app, such as accurate ride matching.

6. Retention of Your Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your data, we will securely delete or anonymize it.

7. Children's Privacy

SUFURIDE does not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete such information as quickly as possible. If you believe we may have information about a child under 18, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make updates, we will notify you by posting the revised policy on our website or through the app. Your continued use of the SUFURIDE App after any changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

  •     Email: gizah@sufurimedia.com
  •     Phone: +254780224456

SUFURIDE is committed to safeguarding your privacy while providing you with an exceptional user experience. Thank you for trusting us with your personal information.