Terms of Service

Effective Date: January 2025

These Terms of Service (“Terms”) govern your access to and use of the SUFURIDE app, website, and services (collectively, the “Services”) provided by Sufuri Media (“we”, “us”, or “our”). By using the SUFURIDE app, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, do not use the Services.

1. Eligibility

To use the SUFURIDE Services, you must be at least 18 years old and capable of entering into a legally binding contract. By using our Services, you represent and warrant that you meet these eligibility requirements.

2. Account Registration

To access certain features of the SUFURIDE app, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update your information to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. Use of Services
  • For Riders: You can use the SUFURIDE app to request rides from registered drivers, subject to availability. By requesting a ride, you agree to pay the fare associated with the trip.
  • For Drivers: As a driver, you agree to provide safe, reliable transportation to riders in accordance with SUFURIDE’s guidelines and standards. You are responsible for the statutory taxes, maintenance and safety of your vehicle. Also, you unreservedly agree that you are an independent contractor or service supplier and not an employee of SUFURIDE or associated entities.
4. Fees and Payments
  • Riders: By using the Services, you agree to pay all applicable fees for your ride, including the base fare, surge pricing, tolls, taxes, and tips. Payment will be charged to the payment method you have registered in the app.
  • Drivers: Drivers will receive payment based on completed trips, minus any applicable service fees or commissions charged by SUFURIDE.

All payment transactions are processed through a third-party payment provider. By using the Services, you agree to the terms and conditions of the payment provider.

5. Prohibited Conduct

You agree not to engage in any activity that may harm, disrupt, or interfere with the SUFURIDE Services, including but not limited to:

  • Engaging in unlawful, discriminatory, or harmful behaviour
  • Using the Services for any illegal purpose or in violation of any applicable laws
  • Impersonating another person or entity
  • Interfering with or disrupting the operation of the Services

SUFURIDE reserves the right to suspend or terminate accounts for any violations of these Terms.

6. Privacy

Your use of the Services is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Services, you consent to the practices described in our Privacy Policy.

7. Limitation of Liability

SUFURIDE’s liability is limited to the maximum extent permitted by law. We are not responsible for any damages, losses, or harm resulting from your use of the Services, including but not limited to personal injury, property damage, or loss of data. We are not liable for any actions of third parties, including drivers or riders, nor for any events outside of our control.

8. Dispute Resolution

Any disputes arising from these Terms or your use of the Services will be resolved through binding arbitration, rather than in court. If you have a dispute with SUFURIDE, you agree to resolve it through arbitration in accordance with the rules of the relevant arbitration body.

9. Changes to Terms

We may update these Terms at any time by posting the revised version on the SUFURIDE app or website. The updated Terms will be effective immediately upon posting. Continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

10. Termination

SUFURIDE may suspend or terminate your access to the Services at any time, for any reason, without prior notice. You may terminate your account at any time by contacting SUFURIDE support.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law principles.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

By using the SUFURIDE Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.